“Personal Information” means “personal information” defined in the Act on the Protection of Personal Information (Act No. 57 of 2003; the “Personal Information Protection Act”), i.e., information relating to a living individual, whereby a specific individual can be identified by name, date of birth, and other descriptions included therein, or which contains individual identification codes.
Kai Group will acquire Personal Information only through legitimate and appropriate means. In addition, in principle, Kai Group will not acquire any sensitive information of Customers such as race, beliefs, social status, medical history, and criminal record. However, this does not apply when Customers provide that information by themselves.
Each company of Kai Group will properly use Customer’s Personal Information to the extent necessary to achieve the following purposes; if it uses Personal Information beyond the extent necessary to achieve such purposes, it will obtain the Customers’ prior consent in an appropriate manner:
A. provision of the Services;
B. communication associated with the use of the Services, and delivery and sending of email newsletters, direct mail, various notices, etc.;
C. provision of Personal Information to the business partners concerning the Services based on the approval or request of Customers;
D. delivery and display of advertisements, content, and the like, based on the analysis of attribute information, equipment information, location information, behavioral history, etc.;
E. improvement of the Services, analysis of the usage status of the Services, and development and marketing of new services;
F. implementation of campaigns, surveys, trials, interviews, etc.;
G. confirmation of details of opinions and inquiries about the Services and response to those opinions and inquiries; and
H. prevention and handling of misconduct and the like.
Kai Group requests that Customers provide Personal Information to the extent necessary to achieve the purposes of use. Although it is not necessary to respond to all items, if a Customer fails to answer certain question(s), the Customer might not be able to use the Services.
(1) Items of Personal Information to be jointly used
Information provided by a Customer in connection with the use of the Services, such as the Customer’s name, address, telephone number, and e-mail address.
(2) Scope of entities within the joint use structure
Kai Group (*1)
(3) Purpose of use by entities within the joint use structure
As stated in 3. above.
(4) Entity responsible for the management of Personal Information
Kai Group will not provide Customers’ Personal Information to any third party other than the subcontractors without the Customers’ consent, except as provided by laws and regulations, when cooperation with public organizations is required, or as otherwise provided for in the Personal Information Protection Act.
In principle, only the Customer himself/herself may request disclosure, correction, addition, deletion, cessation of usage, and cessation of provision to third parties of Personal Information held by Kai Group. For any requests and inquiries above, please contact the following:
Kai Corporation Customer Service Office:
0120-016-410 (toll-free number)
Reception hours: 9 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
(excluding Saturdays, Sundays, national holidays of Japan, summer holidays, and year-end and new year holidays)
In order to accurately understand Customers’ inquiries, details will be recorded. Please note this beforehand.
Each company of Kai Group will comply with laws and regulations on the protection of personal information, and it will establish internal rules on the protection of personal information and comply with these rules. The internal rules are reviewed periodically by the compliance committee of Kai Group. In addition, the Personal Information provided will be handled only by the information handler appointed by the personal information protection officer of Kai Group.
Kai Group applies the safety management measures below for Personal Information acquired.
(1) Safety management measures within Kai Group and understanding of the foreign systems for the protection of Personal Information
Kai Group has formulated and developed the personal information protection policy, internal rules on the protection of personal information, and the like, and applies measures necessary and appropriate for safety management of Personal Information, such as appointing the personal information protection officer. In addition, when Kai Group handles Personal Information outside Japan, it takes safety management measures after it periodically collects and understands information on the personal information protection systems of such countries.
(2) Supervision of employees and service vendors
When having its employees handle Personal Information, Kai Group conducts necessary and appropriate supervision such as imposing a confidentiality obligation on them and periodically inspecting the handling status in order to ensure safety management of Personal Information. In addition, when Kai Group outsources all or part of the handling of Personal Information, it conducts necessary and appropriate supervision such as implementing periodic audits based on the contract with the outsourced service vendors in order to ensure safety management of outsourced Personal Information.
Kai Group may amend this policy as needed, unless otherwise provided for in laws and regulations.
Kai Group’s representative in European region;
April 1, 2022